We are aware that in some instances, users are unable to play their downloaded tracks when they are not connected to the Internet.
Please try the following steps which may resolve the issue.
- For iOS
Launch the app while your device is connected to the Internet, then leave the app running in the foreground for around 30 minutes.
*Allowing your device to go into sleep mode or any other action that makes this app run in the background will disrupt this process.
- For Android
Launch the app while your device is connected to the Internet, then leave the app running for around 30 minutes.
*During this time, it is okay to use other apps and let this app run in the background.