Follow the steps below to ask questions and check for responses.
Creating a Help Ticket
- Visit an FAQ page regarding any question you have.
- Select Contact at the bottom of the page where it reads, "If your issue is still not resolved... Contact."
- Sign in with your Nintendo Account.
- Select a contact category on the contact form and enter any relevant information.
- Click Send at the bottom of the form.
Nintendo Music users should sign in with the Nintendo Account linked to their Nintendo Switch Online membership.
Checking Responses
A notification will be sent to the email address registered to your Nintendo Account when there is a response.
Please check the answer by clicking the link provided in the email.
If you cannot access the notification sent to the email address specified, responses can be accessed by following the steps below.
- Sign in with the Nintendo Account used to submit a help ticket.
- Press the (
) icon next to the 'Logout' button.
- Click the link on My Request.